Customer Reporting and Feedback

For satisfied customers, efficient utilities and informed regulators. MajiVoice is a service that enables Kenyans to easily and conveniently reach their Water Company (through a mobile phone or the Internet)
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CHECK

YOUR MONTHLY WATER BILL
You can be able to check your monthly water bill through your phone via *274# or online.
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PAY

YOUR WATER BILL
We encourage our customers to make their payments through our pay bill number 895500 or other convenient ways and payments will be effected instantly to their water accounts.
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Our Services

View all services

    WATER SUPPLY

    Mombasa Water has the mandate to providing cost effective and affordable quality water and sanitation services to the residents of Mombasa County.

      METER SERVICING

      Maintaining accurate water meters is critical to operations and should be every utility’s top priority.

        WATER BILLING

        Consumers are billed on a monthly basis unless otherwise agreed, for water, sewerage and other services rendered. Bills are based on meter readings.

          TANKER SERVICES

          To meet the needs of our clients, we have a fleet of tankers used to deliver bulk, clean water & portable (drinking) water.

            WATER QUALITY

            Water quality is one of the main indicators of the quality of service provided to the consumer Mombasa Water Supply & Sanitation Co. Ltd.

              SEWER SERVICES

              Sewage collection and treatment is vital for the protection of public health and the environment.

              Latest updates

               

              Latest News

              Public Notices

              11.01.2021: Service Restored

              We would like to inform our customers that the repairs on the mzima pipeline at Tsavo west were successfully completed and our normal supply as per the rationing program has resumed.Thank you for your patience.

              Interruption Notices

              08.01.2021: Mzima Shutdown
              We would like to inform our esteemed customers that there will be a shut down on the Mzima pipeline, due to a pipe burst at Tsavo west National park about 30km from Mzima head works,
              Consequently, normal water supply as per our distribution programme will be interrupted to facilitate repair works on the said site.
              This will affect mostly the wider west mainland areas including Miritini, Mikindani, Magongo, Changamwe and Jomvu.
              Normal water supply shall resume as soon as repair works are completed.
              We sincerely apologize for inconvenience caused.

              Message to our Customers

              This is a challenging time for us all right now and our role at Mombasa Water Supply & Sanitation Company Limited is to make sure that water keeps flowing to the tap, toilets can be flushed and we’re there for customers struggling and worrying about bills and those more vulnerable among our communities. We’re closely following all the Government and Public Health guidelines and advice so what we do and how we do it protects our people and the wider community to ensure we’re keeping everyone as safe as possible.

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