Customer Reporting and Feedback

For satisfied customers, efficient utilities and informed regulators. MajiVoice is a service that enables Kenyans to easily and conveniently reach their Water Company (through a mobile phone or the Internet)
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CHECK YOUR MONTHLY WATER BILL

You can be able to check your monthly water bill through your phone via *247# or online.
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PAY YOUR WATER BILL

We encourage our customers to make their payments through our pay bill number 895500 or other convenient ways and payments will be effected instantly to their water accounts.
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Our Services

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Water Supply

Mombasa Water has the mandate to providing cost effective and affordable quality water….

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Meter Servicing

Maintaining accurate water meters is critical to operations and should be every utility’s top priority.

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Water Billing

Consumers are billed on a monthly basis unless otherwise agreed, for water, sewerage, and other charges..

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Tanker Services

To meet the varying needs of our clients, we’ve variety in our fleet of tankers used to deliver bulk

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Water Quality

Water quality and safety is one of our strategic objectives and absolute priorities for the company.

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Sewer Services

Storm Water Drains and Foul Sewers in Mombasa were designed to carry flows separately to the ocean.

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Latest updates

 

Latest News

Public Notices

11.01.2021: Service Restored

We would like to inform our customers that the repairs on the mzima pipeline at Tsavo west were successfully completed and our normal supply as per the rationing program has resumed.Thank you for your patience.

Interruption Notices

08.01.2021: Mzima Shutdown
We would like to inform our esteemed customers that there will be a shut down on the Mzima pipeline, due to a pipe burst at Tsavo west National park about 30km from Mzima head works,
Consequently, normal water supply as per our distribution programme will be interrupted to facilitate repair works on the said site.
This will affect mostly the wider west mainland areas including Miritini, Mikindani, Magongo, Changamwe and Jomvu.
Normal water supply shall resume as soon as repair works are completed.
We sincerely apologize for inconvenience caused.

Message to our Customers

This is a challenging time for us all right now and our role at Mombasa Water Supply & Sanitation Company Limited is to make sure that water keeps flowing to the tap, toilets can be flushed and we’re there for customers struggling and worrying about bills and those more vulnerable among our communities. We’re closely following all the Government and Public Health guidelines and advice so what we do and how we do it protects our people and the wider community to ensure we’re keeping everyone as safe as possible.

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