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About Us


Mombasa Water Supply & Sanitation Company Limited is a limited liability company that was established in March 2011. The company took over the operations of water and sewerage services provision in Mombasa County as from 1st September, 2005. This was after finalizing negotiations on the water Service Agreement with the Coast Water Services Board and appointing the first Board of Directors. Owing to Corporate Management challenges under the appointed board of directors, the company failed to attain key performance indicators in the provision of water and sewerage services and was taken over by the Ministry of Water and Irrigation. Thereafter, it was incorporated in March, 2011 under the companies Act chapter 486 Laws of Kenya, and was finally operationalized in 25th July, 2011 under a new Board of Directors.

Our Mandate

The company has the mandate to providing cost effective and affordable quality water and sanitation services to the residents of Mombasa County. In discharging the mandate the company is expected to undertake the following responsibilities:

  • Provide quality and economical water and sanitation services to consumers.
  • Billing for water and sanitation services and ensure timely collection of dues.
  • Routinely maintain water and sanitation services and infrastructure.
  • Ensure that standards and licensing requirements are compiled with as stipulated by the Service Provision Agreement (SPA) signed with Coast Water Services Board.

Our Mission 

To provide safe, reliable, affordable water and sewerage services in an efficient and viable manner to the residents of Mombasa County.

Our Vision

To be a water service provider of repute.

Our Values

  • Professionalism
  • Integrity
  • Teamwork
  • Customer satisfaction